Shipping & Returns
- We offer free shipping on all orders above €50 within the Netherlands, Belgium and Germany.
- For all other countries, please find the shipping fees and delivery time below.
- For orders outside the EU the VAT will be excluded.
- All US orders will be shipped with Fedex.
- Because of Covid the shipping cost can change each day.
Unfortunately, it is not possible to exchange an item directly. To receive the desired item, you can place a new order and return the others to us.
In order to return a product please follow the next steps:
- Print the return form here
- Put the return form in the shipping box/bag with the product(s) you’d like to return
- Repack the package, make sure that no item can fall out during shipment
- Write the following address on the shipping box/bag:
- Go to a post office and send the order back to us, the costs of a return label are for the customer.
- Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.